Contact
Write to [email protected] with anything you want corrected, checked or added. Ottoline Yarrawonga and the review desk read every message and answer within one business day, Monday to Friday, in Australian business hours.
Three details make a report far quicker to act on: the casino name exactly as it appears in our ranking, the date the terms changed or the payment was made, and a screenshot of the cashier or bonus screen you are describing. With those in hand we can usually re-test the affected step the same week and reissue the review.
We do not run accounts, hold funds or negotiate with operators, so we cannot release a withheld withdrawal or reverse a closed account. What we can do is point you to the complaints route your operator's regulator publishes, and record the case in our notes on that brand for the next scoring round.